9exus Seller Terms

1. Eligibility

Open to businesses registered in mainland China holding a valid business license, subject to platform KYC review. The Seller must have authority to enter into and perform this Agreement.

2. Platform fee

A 20% service fee per order on (item price + shipping). Sellers receive 80% of that total (settled exactly, no rounding loss).

3. Settlement cycle & payout

The platform settles monthly. Within 10 business days of each cycle close, 80% of the proceeds for orders past the 7-day return window is paid to the Seller's corporate bank account. If a Seller's total for a cycle is under S$500 (SGD), it rolls forward to the next cycle. The "10 business days" is a ceiling; the platform may pay earlier once funds are confirmed.

4. Currency, FX & fees

Payouts are made in RMB, converted at the bank's real-time rate on the day of conversion (结汇), in line with Bank of China's real-time 结汇 rate (no additional FX markup). A cross-border payment processing fee (currently around 0.4%, which may change with provider policy) is borne by the Seller and deducted from the payout. The platform discloses the rate and fee applied at payout.

5. Refunds, returns, clawback & right to withhold

(a) Before payout: any order refunded, returned, or cancelled is excluded from that cycle's settlement, and the Seller receives no proceeds for it.

(b) After payout: if proceeds for such an order have already been paid, the platform may deduct the corresponding amount from the Seller's subsequent payout(s); if future payouts are insufficient, the Seller shall refund the shortfall upon notice.

(c) Right to withhold: the platform may withhold, suspend, or set off all or part of any payout where (i) an order is subject to a pending or threatened refund, return, chargeback, or buyer claim; (ii) the platform reasonably suspects fraud, IP infringement, product-safety, or regulatory issues; or (iii) a regulatory or legal investigation is pending. Withheld amounts are released once the matter is resolved, net of any amounts properly deducted.

6. Onboarding & payee registration

Register → submit KYC (business license / unified social credit code; legal representative's name, nationality, and ID; corporate bank account details — account name, number, and branch; and business address) → platform review (rejections include a reason; edit and resubmit) → the Seller's corporate account is registered as a payee with the platform's cross-border payment provider, and the Seller and The Labyrinth Pte Ltd execute a cooperation agreement (signed/stamped by both parties) as a precondition to the first payout → payout activated on approval → start selling.

7. Seller responsibilities & warranties

The Seller warrants that:

• (a) product information (including specifications, ingredients, origin, and efficacy claims) is true, accurate, and not misleading;
• (b) products are genuine and the Seller has the lawful right and authorization to sell them, without infringing any third-party intellectual property;
• (c) the products and their sale comply with the laws of China and the destination market (Singapore / ASEAN);
• (d) the Seller will not list products prohibited or restricted by the platform;
• (e) orders are fulfilled accurately and on time, with truthful logistics information; and
• (f) the Seller complies with platform rules and policies as issued from time to time.

8. Product compliance & safety

The Seller is solely responsible for ensuring products meet the destination market's compliance and certification requirements, including but not limited to: the Safety Mark / Consumer Protection (Safety Requirements) regime for controlled electrical goods in Singapore; registration for products carrying health or medical claims (e.g. with Singapore's Health Sciences Authority, HSA); electrical-safety standards for powered devices; and correct labeling and instructions. The platform may require the Seller to provide certificates or proof of compliance for any product; failing which, the platform may suspend or delist that product. Compliance responsibility rests with the Seller at all times.

9. Indemnity

The Seller shall indemnify and hold harmless The Labyrinth Pte Ltd, its affiliates, directors, and employees from and against any third-party claim, action, loss, fine, recall, settlement, liability, and reasonable cost (including legal and defense fees) arising out of or in connection with:

• (a) the quality, safety, defect, or compliance of the products;
• (b) personal injury or property damage caused by the products;
• (c) infringement of third-party intellectual property; or
• (d) the Seller's breach of this Agreement or any applicable law.

The platform may (but need not) control the defense and handling of any such claim; the Seller shall not settle in any manner that imposes liability or obligation on the platform without its written consent. This clause survives termination.

10. Limitation of platform liability

To the maximum extent permitted by law, the platform's total aggregate liability under or in connection with this Agreement shall not exceed the total service fees actually retained by the platform in respect of that Seller during the 3 months preceding the event giving rise to the claim. The platform shall not be liable for any indirect, special, incidental, consequential, or punitive damages, or for loss of profit, revenue, goodwill, or data. Nothing in this clause excludes liability that cannot be excluded by law.

11. Platform responsibilities

Provide the sales and settlement platform, process buyer payments, settle proceeds to Sellers as agreed, and provide seller support.

12. Suspension & termination

(a) Either party may terminate on prior written notice.

(b) The platform may immediately suspend the account, delist products, and withhold related proceeds during investigation where the Seller breaches these Terms or where safety, compliance, IP, or fraud issues arise.

(c) On termination, proceeds for valid, completed orders are still settled on the normal cycle; §5, §9, §10, and this clause survive termination.

13. Intellectual property & content licence

The Seller grants the platform a non-exclusive, royalty-free licence to use the product images, copy, trademarks, and other content it provides, for the operation and promotion of the platform. The Seller warrants it holds the lawful rights to such content; related infringement liability is handled under §9.

14. Governing law & dispute resolution

This Agreement is governed by the laws of Singapore. Any dispute arising out of or in connection with this Agreement shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under its Arbitration Rules in force at the time; the seat shall be Singapore, the tribunal shall consist of one arbitrator, and the language shall be English. The award is final and binding on both parties.

15. General provisions

• (a) Entire agreement: this Agreement is the entire understanding between the parties on its subject matter and supersedes all prior communications.
• (b) Severability: if any provision is invalid or unenforceable, the remainder stays in effect.
• (c) No waiver: failure or delay in exercising a right is not a waiver of it.
• (d) Assignment: the platform may assign this Agreement; the Seller may not without the platform's written consent.
• (e) Notices: notice sent to the email registered to the Seller's account is deemed validly served.
• (f) Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
• (g) Language: this Agreement is provided in English and Chinese; the English version governs and the Chinese is for convenience only.

16. Changes

9exus may update these Terms; Sellers will be notified in advance of material changes. Continued use of the platform after a change takes effect constitutes acceptance.